Critical Time Intervention (CTI) training increase skills and competencies among case managers and supervisors at GPD case management grantee programs, which in turn can improve quality of care, health and housing outcomes, and care experiences for homeless-experienced Veterans. We have two options for Critical Time Intervention (CTI) training.

  • Option #1 is an intensive six session training. Five sessions are 2-hour webinar videos (10 hours total) led by Housing Innovations, a leader in training clinicians in evidence-based psychosocial interventions that improve housing and health for individuals who have experienced homelessness. The sixth session is a slide presentation (no video) by Roger Casey, the director of the Education Unit of the National Center on Homelessness among Veterans (NCHAV). These slides provide an overview of VA homeless services, encompassing the breadth of VA health and social services for Veterans with homeless experiences.
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  • Option #2 is a two-part webinar series (2 hours total) led by Housing Innovations and a slide presentation (no video) by NCHAV. The condensed "Jumpstart to Using CTI" webinar delivers a beginners introduction to CTI and covers information from the intensive training (option 1). The NCHAV slide presentation provides an overview of VA homeless services, encompassing the breadth of VA health and social services for Veterans with homeless experiences.
On-Demand Training Videos
Session One
  • Overview of the CTI model
  • Evidence for the CTI model'CTI and the GPD Case Management Aftercare Grantee Program
  • CTI core practices
    • Assessment domains for CTI
    • Housing stabilization / service planning
    • Goal identification and increasing motivation
    • Linking to resources
  • ​The links between CTI and housing stability
Session Two
  • ​​Assessment domains for CTI and risk factors for housing instability
  • Developing the housing stabilization/service plan
    • Tools to build motivation
  • Linking to community resources and developing a network of care
    • Individual resource guide tool
Session Three
  • Phases of CTI: Case manager tasks and roles
    • Pre-CTI: Housing planning phase
    • Phase One: Transition to the community
    • Phase Two: Try out
    • Phase Three: Step down and termination
      • CTI closing meetings, warm handoffs and transfer of care
Session Four
  • Case studies/discussions
  • Coordination with property managers in housing retention and eviction prevention
  • Harm reduction strategies for eviction prevention
Session Five: Supervisors Session
(Geared towards supervisors, ALL are invited):
  • Introductions and reflections on the CTI model
  • Practice shifts in CTI
  • Fidelity to the model
    • Implementation Self-Assessment Tool
  • Supports for CTI implementation
    • Forms: Assessments, Plans, Caseload Tracking Tool, Team Supervision Template, Sample Progress and Closing Notes
  • Supervision framework, tasks and tools
Session Six: ​VA Homeless Programs Overview 
(Intended for ALL participants)
  • The Education Unit of the National Center on Homelessness among Veterans (NCHAV) will provide an overview of VA homeless services, encompassing the breadth of VA health and social services for Veterans with homeless experiences. ​
  • No webinar is available for this session.
​QUERI-VISN Partnered Implementation Initiative (PII) 21-285
Principal Investigators: Drs. Sonya Gabrielian, Kristina Cordasco, and Erin Finley
Last update:   October 2025