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Critical Time Intervention (CTI) Toolkit
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CTI Trainings
1. VA Homeless Programs Overview (90 minutes)
An overview of VA homeless programs and services, including links to resources and educational opportunities. Delivered by the National Center on Homelessness among Veterans' (NCHAV) Educational and Dissemination Unit 
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Click on an image below to watch the training video. 
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2. Overview of CTI and introduction to its core components (120 minutes) Overview of CTI practice, including its core components, fidelity assessment, and quality metrics. Introduction to obtaining a biopsychosocial history from Veterans and engaging Veterans in treatment planning, including ways to make connections and linkages to VA and community resources. Delivered by Housing Innovations
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Link for access within VA intranet
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Link for access outside of the VA intranet
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3. Case management planning for each phase of CTI (120 minutes) Uses stages of change to assess Veterans' motivation for housing throughout the three phases of CTI. Focuses on service planning, other activities, and case management roles during each of the three phases of CTI. Delivered by Housing Innovations
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4. Preparing Veterans to progress through the phases of CTI (120 minutes) Detailed overview of sequential steps of skill building among Veterans as they progress through the phases of CTI and changing expectations of case management as the phases progress. Delivered by Housing Innovations
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5. CTI termination, tenancy education, and the harm reduction model (120 minutes) Guidance for ending CTI; tenancy and leasing education for Veterans; roles of property managers/landlords and case managers in CTI practice; eviction prevention resources; and a discussion of harm reduction-oriented treatment plans. Delivered by Housing Innovations
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6. Overview of CTI supervision (90 minutes) Introduction to supervision in the CTI model, including focus areas of supervision, structured support for staff, and workload management. Delivered by Housing Innovations
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- All sessions are delivered via synchronous videoconference; all sessions are recorded for later viewing by Grant and Per Diem-Case Management (GPD-CM) staff who cannot attend a session live.
- Housing Innovations provides training and consultation to agencies and clinicians throughout the country to expand their capacity to deliver effective services and implement evidence-based practices relevant to adults who have experienced homelessness. Housing Innovations staff have significant experience providing training within VA homeless programs.