Implementing and sustaining Critical Time Intervention (CTI)
in case management programs for homeless-experienced Veterans
What is CTI?
CTI is an evidence-based, structured, and time-limited case management practice that can improve housing stability and decrease hospitalizations among homeless-experienced Veterans. Learn more>
Where are we implementing CTI?
The VA Grant Per Diem Case Management “Aftercare” Program is operated by VA’s community partners to provide 6 months of case management for homeless-experienced Veterans undergoing housing transitions; implementation of CTI in Aftercare can standardize and improve case management services in this program.
How does CTI benefit Veterans?
CTI is delivered in three time-limited phases of decreasing intensity. Services are provided by a single case manager (“CTI Specialist”) who delivers field-based care that helps Veterans mobilize resources and support. Services focus on housing stability, recovery goals and building a network of supports. Learn more>
“We’ve been successful [using CTI in our program]. Veterans are graduating and keeping their housing.”
“I think Veterans, coming from a military background, respond well to [the] clear goals and objectives [that CTI provides].
When you tell them, ‘Hey, we're doing this and this. Here's the beginning, the middle, and the end.’ I think that's something that they really can appreciate."
"I would love to have CTI as standard training any time one of our case managers comes onboard."
Housing Transitions QUERI is implementing and evaluating Critical Time Intervention (CTI) in 32 Grant Per Diem (GPD) case management aftercare grantee sites in 7 VISNs across the nation over 4 years. Implementation at the 32 sites will be completed in three separate waves, each wave lasting 9 months.
Pilot Sites (Red Star)
In Wave 1, we implemented CTI in 11 GPD case management aftercare grantee sites (blue stars on the map), which are affiliated with 8 VA facilities (listed below) and 6 Veterans Integrated Service Networks (VISNs).
In Wave 2, we implemented CTI in 11 GPD case management aftercare grantee sites (teal stars on the map), which are affiliated with 10 VA facilities (listed below) and 6 Veterans Integrated Service Networks (VISNs).
In Wave 3, we will implement CTI in 10 GPD case management aftercare grantee sites (orange stars on the map), which are affiliated with 9 VA facilities (listed below) and 6 Veterans Integrated Service Networks (VISNs).