Housing Transitions QUERI - VA Critical Time Intervention (CTI) Toolkit
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​
​Implementing and sustaining Critical Time Intervention (CTI)
​in case management programs for homeless-experienced Veterans
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What is CTI?

CTI is an evidence-based, structured, and time-limited case management practice that can improve housing stability and decrease hospitalizations among homeless-experienced Veterans. Learn more>
Where are we implementing CTI?

The VA Grant Per Diem Case Management “Aftercare” Program is operated by VA’s community partners to provide 6 months of case management for homeless-experienced Veterans undergoing housing transitions; implementation of CTI in Aftercare can standardize and improve case management services in this program.
How does CTI benefit Veterans?
 
CTI is delivered in three time-limited phases of decreasing intensity. Services are provided by a single case manager (“CTI Specialist”) who delivers field-based care that helps Veterans mobilize resources and support. Services focus on housing stability, recovery goals and building a network of supports. Learn more>

Testimonials

“We’ve been successful [using CTI in our program]. Veterans are graduating and keeping their housing.”  
Case Manager


“I think Veterans, coming from a military background, respond well to [the] clear goals and objectives [that CTI provides].
When you tell them, ‘Hey, we're doing this and this. Here's the beginning, the middle, and the end.’ I think that's something that they really can appreciate." 

Case Manager

"I would love to have CTI as standard training any time one of our case managers comes onboard." 
Aftercare Liaison
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Participating Sites

Housing Transitions QUERI is implementing and evaluating Critical Time Intervention (CTI) in 32 Grant Per Diem (GPD) case management aftercare grantee sites in 7 VISNs across the nation over 4 years. Implementation at the 32 sites will be completed in three separate waves, each wave lasting 9 months.
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Pilot
​Pilot Sites (Red Star)
VISN 22
  • VA Greater Los Angeles Healthcare System
    • Good Samaritan
    • New Directions
    • U.S. Veterans
    • Volunteers of America
Wave 1
​In Wave 1, we implemented CTI in 11 GPD case management aftercare grantee sites (blue stars on the map), which are affiliated with 8 VA facilities (listed below) and 6 Veterans Integrated Service Networks (VISNs).

VISN 1
  • VA Maine Healthcare System
    • Veterans, Inc.
    • Volunteers of America, Northern New England
  • VA Boston Healthcare System
    • Vietnam Veterans Workshop
VISN 10
  • Richard L. Roudebush VA Medical Center
    • HVAF of Indiana, Inc.
VISN 12
  • Jesse Brown Department of Veterans Affairs Medical Center
    • Volunteers of America, Illinois
    • Inner Voice, Inc
VISN 19
  • Sheridan VA Medical Center
    • Volunteers of America, Northern Rockies
VISN 20
  • VA Portland Health Care System
    • Housing Opportunities of South West Washington
    • WestCare Oregon DBA VETcare
VISN 21
  • VA Palo Alto Health Care System
    • Veterans Transition Center (VTC) of Monterey County
  • VA Pacific Islands Healthcare System
    • US Vets​
Wave 2
​In Wave 2, we will implement CTI in 11 GPD case management aftercare grantee sites (teal stars on the map), which are affiliated with 10 VA facilities (listed below) and 6 Veterans Integrated Service Networks (VISNs).

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VISN 1
  • VA Connecticut Healthcare System
    • ​Columbus House, Inc.
  • VA Manchester, NH
    • ​Easter Seals
VISN 10
  • Northern Indiana HCS
    • ​Shepherd's House
    • VOA of Greater Ohio
VISN 12
  • Clement J. Zablocki VA Medical Center
    • ​Center for Veterans Issues, Ltd.
VISN 19
  • Eastern Colorado HCS
    • ​Colorado Coalition for the Homeless
VISN 20
  • Alaska VA Healthcare System
    • ​Catholic Social Services
  • Roseburg VA
    • ​Housing Authority of Douglas County
VISN 21
  • VA Southern Nevada HCS
    • ​United States Veterans Initiative
  • VA Northern California HCS
    • ​Nation's Finest
  • San Francisco VA
    • ​Nation's Finest
​Wave 3
COMING JULY 2023
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Our Partners
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​QUERI-VISN Partnered Implementation Initiative (PII) 21-285
Principal Investigators: Drs. Sonya Gabrielian, Kristina Cordasco, Erin Finley
Last update:      March 2023
  • Home
  • About Us
    • About Critical Time Intervention (CTI)
    • About Housing Transitions QUERI
    • Meet The Team >
      • Project Leadership
      • Implementation Team
      • Evaluation Team
  • Using CTI
    • Getting Started
    • CTI Tools and Resources
    • Intensive CTI Training
    • Community of Practice
    • CTI Booster Sessions
    • Drop In Hour
    • Resources for Clients
    • Frequently Asked Questions
  • Case Consultation
  • Contact Us